Booking Policies and Terms of Service

1. Booking and Deposit Policy

To secure your appointment:

• •A 50 percent deposit is required at the time of booking.
• •The deposit is non refundable and non transferable under all circumstances.
• •Deposits are applied toward your total treatment cost.
• •Your appointment is confirmed only once the deposit has been received.
• •A valid card must remain on file to cover balances, late fees, or no show charges. Declined payments must be settled within 24 hours. Failure to settle balances may result in refusal of future bookings.

💳 By booking, you give permission for the remaining balance or any applicable policy related fees to be processed using the card on file.

2. Cancellation and Rescheduling Policy

Short notice changes affect both our schedule and our clients. For fairness and smooth operation, we enforce the following policies.

Standard Policy

• •Cancellations or rescheduling must be made at least 24 hours before your appointment.
• •Cancellations within 24 hours or no shows result in:
  • –Forfeiture of your 50 percent deposit
  • –Automatic charge of the remaining 50 percent of your treatment cost
• •No refunds, credits, or transfers are issued for cancellations, late changes, or no shows.
• •The 24 hour policy applies even in cases of illness.
• •Repeated violations may result in refusal of future bookings.

How to Cancel, Reschedule, or Notify Us of Lateness

• •All cancellations, rescheduling requests, and lateness notices must be made by email or WhatsApp. Email is preferred because it provides a timestamp and written record.
• •Phone calls, missed calls, social media messages, or texts do not count as valid notice.
• •As we are usually with clients throughout the day, it is your responsibility to send notice in writing by email or WhatsApp.
• •If we do not receive your message through email or WhatsApp, the appointment will be treated under the cancellation and no show policy.
• •Proof of communication is required.
• •Our email and WhatsApp number are listed on our Contact page. It is the client's responsibility to use the correct contact details.
• •If a client chooses to call, text, or message by any other method, the booking will still be treated as active unless an email or WhatsApp message is received.

⏰ Respecting the 24 hour window and using the correct communication method helps us maintain fairness and efficient scheduling.

3. Late Arrival Policy

Please arrive on time so you can enjoy your full treatment. Late arrivals reduce treatment quality and disrupt the schedule.

Flexible Treatments

Examples include HIFU, skin tightening, and LED therapy.

• •We can accommodate arrivals up to 30 minutes late.
• •The treatment will be shortened to fit the remaining time.
• •The full treatment cost still applies.

Time Sensitive Treatments

Examples include lash lifts, brow lamination, and multi step facials.

• •Arrivals more than 10 minutes late cannot be accommodated.
• •The deposit is forfeited and the remaining balance is charged in full.

⚠️ If your delay affects the next client, we may refuse service and the full fee will still apply.

4. Health, Safety, Consultation and Suitability

Before your treatment:

• •You must complete a consultation form and disclose any relevant medical conditions, allergies, medications, injuries, skin concerns, or recent surgeries.
• •It is your responsibility to inform us of any conditions that may affect your treatment in a timely manner.
• •Conditions such as cold sores, active infections, conjunctivitis, rashes, open wounds, or any contagious concerns must be communicated as soon as you become aware of them.
• •Arriving with a contagious condition or anything that makes treatment unsafe means we cannot proceed. If this occurs within the 24 hour window, the full fee will be charged.
• •These conditions can put staff and other clients at risk and we cannot make exceptions.
• •Treatment results vary depending on individual factors, lifestyle, and aftercare. No specific results are guaranteed.
• •Clients are responsible for following all aftercare instructions. Failure to follow aftercare may affect results and we cannot be held liable.
• •We may refuse or postpone treatment if there are contraindications or hygiene concerns. If this falls within the late or no show policy, the full fee applies.

All medical and personal data are handled securely and in accordance with the Data Protection Act.

5. Pregnancy and Special Conditions

If you are pregnant or believe you may be, please inform us before your appointment.

• •Some treatments may need to be modified or postponed.
• •We will always do our best to safely accommodate your needs.

6. Age Policy

• •Treatments are available for clients aged 16 and older.
• •Clients under 16 must be accompanied by a parent or legal guardian for the full appointment.
• •Both the client and guardian must sign a consent form.
• •Proof of age may be required.

7. Photos and Records

• •Before and after photos may be taken for treatment records.
• •All photos remain confidential unless written consent is provided for marketing use.

8. Promotions and Discounts

• •Promotional offers cannot be combined, transferred, extended, or applied to previous bookings.
• •Offers are subject to availability and may be discontinued at any time.

9. Pricing and Service Updates

• •Prices may change without prior notice.
• •The website always displays the most current prices.
• •We may update, adjust, or discontinue treatments when necessary.

💡 Checking the website before booking ensures you have the latest information.

10. Data Protection and Privacy

We take your privacy seriously.

• •We are registered under the Data Protection Act and follow all required standards.
• •All personal information collected through our booking system or consultation forms is encrypted, securely stored, and never shared without consent.
• •This site uses Microsoft Clarity for anonymous session recording and heatmap analytics. Clarity captures aggregate, non-identifying behavioural data (clicks, scrolls, page interactions) to help us improve the website. Personal details, payment fields and consultation form inputs are masked. You can read Microsoft's Clarity privacy notice at privacy.microsoft.com.

11. Right to Refuse Service

We reserve the right to refuse or discontinue service if a client:

• •Arrives excessively late
• •Behaves aggressively, inappropriately, or disrespectfully
• •Presents a risk due to a contagious condition or contraindication
• •Fails to comply with any of our policies

In these cases, the full treatment fee remains payable according to the policy.

12. Client Agreement

By booking an appointment, you confirm that you have:

• •Read and understood all Booking Policies and Terms of Service
• •Given permission for your card to be charged for outstanding fees, balances, or policy related charges
• •Acknowledged that deposits are non refundable and non transferable
• •Accepted that full payment applies for late cancellations, no shows, excessive lateness, or failure to use the correct communication method

❤️ Thank you for respecting these policies. They help us provide a smooth, professional experience for every client.